Shipping, Studio Lead Times & Returns Policy
Studio Crafting Lead Times
All items at Cruthú Beag are crafted by hand in small batches. Please allow 7–14 working days for your order to be made, hand-packed, and dispatched from our West Coast studio.
Customs & International Import Duties
Orders shipped outside the Republic of Ireland and the EU (including the UK and US) may be subject to local customs duties and import taxes, assessed on arrival and payable by the recipient — these are outside Cruthú Beag's control and are not included in the order total.
Non-Refundable Personalised Goods Policy
! Important Notice on Custom Orders:
In accordance with Irish and EU Consumer Rights Law (EU Directive 2011/83/EU), items that are made to customer specifications or clearly personalised (e.g. custom names, dates, or bespoke embroidery) are strictly NON-REFUNDABLE and NON-RETURNABLE once ordered.
Order cancellations or text modifications cannot be accepted once an item has entered production. Damaged or defective craft items remain 100% covered by our studio replacement guarantee.
Digital Gift Card Statutory Terms
Under the Consumer Protection (Gift Cards) Act 2019 in Ireland, all Cruthú Beag Digital Studio Passes carry a mandatory minimum expiry period of 5 years from the date of issue, with a zero inactivity fee guarantee — the full card value remains redeemable for the entire statutory period.